Frequently Asked Questions

Clear answers for everyday carry.

From shipping and returns to materials, protection, and product use, here are the answers to the questions customers ask most.

Shipping & Delivery

How long does shipping take?

Shipping times vary by destination and shipping method. Estimated delivery timing will be shown at checkout and in your order confirmation.

Do you ship internationally?

Shipping availability depends on your location. If your country is supported, available shipping options will appear at checkout.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your delivery.

Returns & Warranty

What is your return policy?

If your order isn’t the right fit, please contact our support team for return assistance according to our return policy.

Do your products come with a warranty?

Yes. Buffway products are backed by a 12-month warranty covering defects in materials or workmanship under normal use.

What does the warranty cover?

Our warranty covers qualifying defects related to materials or workmanship. It does not cover normal wear and tear, misuse, accidental damage, or unauthorized modifications.

How do I request warranty support?

Please contact support@buffway.com with your order number, a brief description of the issue, and clear photos of the product. Our team will review your request and respond with next steps.

Materials & Craftsmanship

What materials are used in Buffway products?

Buffway products are made with a focus on everyday function, reliable construction, and materials suited for daily carry. Specific material details may vary by product and are listed on each product page.

Is the leather genuine?

Product-specific material details, including leather information, are listed on the individual product page so you can review the exact construction before purchase.

Are Buffway products made for everyday use?

Yes. Our products are designed for everyday carry with a focus on simplicity, organization, and reliable use.

RFID & Product Function

Do your wallets include RFID protection?

Many Buffway wallets include RFID-blocking features. Please check the product page to confirm whether a specific item includes RFID protection.

How many cards can the wallet hold?

Capacity varies by style and design. Please refer to the product page for the recommended card capacity of each item.

Are Buffway products designed for slim everyday carry?

Yes. Buffway products are designed to help reduce bulk, improve organization, and make everyday carry simpler and more comfortable.

Support & Contact

How can I contact Buffway support?

You can reach our support team at support@buffway.com for help with orders, returns, warranty questions, or product information.

How long does it take to get a response?

Our team aims to respond as quickly as possible during business hours. Response times may vary depending on inquiry volume.

Where can I find more product details?

Detailed product information, including materials, features, and capacity, is listed on each product page.